[Pharmtech-job-announce] FW: Customer Service, Phone and Web Orders, Alternative Pharmacy in San Ra ( san rafael)

[Rangaves, Diana]

]Customer Service, Phone and Web Orders, Alternative Pharmacy in San Ra
Date: 2013-04-18, 8:48PM

A busy alternative medicine pharmacy and pharmaceutical manufacturing facility in San Rafael has 2 openings in customer service to receive orders from our customers over the phone, voice mail, web site, email, and fax.

Job Responsibilities:

This is a full-time, hourly position, Monday through Friday, 8:30 AM to 5:30 PM in San Rafael. You will be responsible for providing day-to-day customer service for taking orders from practitioners and patients. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all inclusive.

- Receive orders over the phone, voice mail web site, emails, and faxes.
- Constant use of the computer, telephone, answering machine, electronic scanners, printers, or related equipment.
- Heavy use of computer database for processing customer orders.
- Type a minimum of 40 wpm with accuracy.
- Work well with the Customer Service Team, Pharmacist, Production Manager, and rest of staff.
- Verify all orders for accuracy per FDA requirements.
- Post charges, receive payment, issue receipts, refunds, or credits to clients' accounts.
- Resolve customer complaints in a professional, friendly, respectful manner.
- Order fulfillment.
- Alternating turns taking packages to the post office at the end of the business day.

Required Qualifications:
- You are someone who likes to help people
- Excellent verbal and written communication
- Excellent interpersonal skills and a positive attitude
- Superior phone presence
- Good computer proficiency
- Great attention to detail
- Able to work in a fast pace environment
- Self-motivated to provide excellent customer service
- Commitment to being a part of a nationally recognized company providing high quality alternative medications
- Valid driver's license and insurance
- Has car available to drive packages to the main post office at the end of the business day on alternate days

Physical requirements: While performing the duties of this job, the employee regularly is required to:
- Sit or stand for prolonged periods of time
- Climb a flight of stairs on an average of 8 to 16 times a day
- Constantly use hands to finger, handle, or feel as in using a computer keyboard, mouse or packaging items
- Occasionally reach with hands and arms
- Constantly read a computer screen
- Read fine print on remedy bottles (may use a magnifying glass)
- Occasionally required to stoop, kneel, or crouch.
- Occasionally lift and/or move up to 20 pounds.

Other requirements:

- Pass a drug screening test
- Pass an employment physical
- Provide work and personal references
- Prompt with great attendance record

Please look at our website: www.hahnemannlabs.com for information about our company.

IF YOU ARE INTERESTED in this employment opportunity, please send your resume in the body of your email.

DO NOT SEND EMAIL ATTACHMENTS.

 *   Compensation: $16./hr. Benefits: full-time employees receive Kaiser coverage, holidays, PTO
 *   Principals only. Recruiters, please don't contact this job poster.
 *   Please, no phone calls about this job!
 *   Please do not contact job poster about other services, products or commercial interests.

Original URL: http://sfbay.craigslist.org/nby/csr/3752599749.html

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